Disclaimer

This website is intended for information only at all times.

Please note that all and any information medical or otherwise or any other perceived professional advice or information conveyed on this website should be regarded as general information only. It is under no circumstances to be taken as professional advice.

You should always seek specific advice related to your circumstances personally from your doctor or other appropriate professional, which may include the clinicians at Sportmedic

Although we will strive to regularly update the contents of our website, this is not always possible or practical. Due to medical advances and research therefore, we cannot guarantee the contents of our website will always be fully up to date and as such the user is advised to bear this in mind when viewing the site.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Patient Complaint Procedure

We value your feedback and strive to provide excellent care. If you have a concern about your therapy services, here's how to file a complaint:

Verbally: Speak directly to your therapist or the clinic manager.

In Writing: Submit a written complaint to the clinic manager.

Your complaint will be acknowledged promptly and investigated by a staff member not involved in the situation. You'll receive a written response outlining the investigation and any actions taken.

Confidentiality: All complaints will be treated confidentially.

If you're not satisfied with the clinic's response, you may contact your therapist's professional association or relevant healthcare regulatory body.

Cancellation Policy

We appreciate you scheduling an appointment with our clinic. To ensure we can provide the best service for all patients, we kindly ask for at least 24 hours notice for any appointment cancellation.

Please note: We reserve the right to cancel appointments due to unforeseen circumstances. We will notify you as soon as possible and reschedule your appointment at your convenience.

Please call us at [Phone Number] or reply to your confirmation email to reschedule. Late cancellations may be subject to a fee.

Abusive and Noncompliant Patient Policy

Our Commitment:

We at Sportmedic are committed to providing a safe and respectful environment for both our patients and staff. We understand that patients may be experiencing stress or anxiety, but abusive or rude behaviour towards our staff will not be tolerated.

Consequences:

Depending on the severity of the incident, we may take one or more of the following actions:

Warning: A verbal or written warning will be issued, outlining the behaviour and the consequences of further incidents.

Termination of appointment: The appointment may be terminated, and the patient may be asked to leave the premises.

Removal from the practice: In repeated cases of serious abuse, we may be forced to discharge the patient from the practice and seek care elsewhere.

Police involvement: If the behaviour involves threats of violence, vandalism, or other criminal activity, the police will be contacted immediately.

Our Goal:

Our goal is to resolve issues constructively and continue providing quality care to all patients. We appreciate your understanding and cooperation in maintaining a positive environment for everyone.

Patient Information & Privacy

Protecting Your Health Information:

We collect your health information to provide quality care and maintain accurate records. This information is confidential and protected under [HIPAA/local privacy regulation]. We will only use or disclose it for treatment, payment purposes, or with your written consent, except as required by law.